Shipping Policy
SHIPPING POLICY
Effective Date: August 2, 2026
Last Updated: August 2, 2026
This Shipping Policy explains how Lumin Styles processes and delivers orders.
1. Shipping Destinations
Lumin Styles offers shipping to customers worldwide, subject to carrier availability, trade restrictions, service limitations, and applicable law.
We may be unable to deliver to certain countries, territories, military addresses, post-office boxes, or remote areas. Available shipping destinations and methods will be displayed at checkout.
2. Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Orders placed during sales, promotions, product launches, or holiday periods may require additional processing time.
Processing time is separate from delivery time.
3. Delivery Estimates
Estimated delivery times depend on:
- Destination country
- Selected shipping method
- Carrier availability
- Customs processing
- Weather
- Local delivery conditions
- Seasonal order volume
Any delivery estimate shown at checkout or in an order confirmation is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.
Carrier delays and customs delays may occur after an order leaves our control.
4. Shipping Charges
Shipping charges are calculated and displayed during checkout before payment is completed.
Charges may vary based on the destination, shipping method, package weight, order value, and available promotions.
5. Customs Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
We do not control customs charges or customs-processing times. Contact your local customs authority for information before ordering.
Refusing to pay customs or import charges may result in the package being returned or abandoned. Any refund may be reduced by shipping, return, customs, or handling charges incurred.
6. Order Tracking
When tracking is available, tracking details will be sent to the email address provided during checkout after the order ships.
Tracking information may take time to update after the shipping label is created.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order begins processing.
We are not responsible for delays, delivery failures, or additional charges caused by an incorrect or incomplete address supplied by the customer.
8. Lost, Delayed, or Missing Packages
If tracking has not updated for an extended period or your package appears lost, contact us at musabakada@gmail.com.
We may ask you to confirm the delivery address, check with household members or neighbours, contact the carrier, or allow the carrier’s investigation period to pass.
Any replacement or refund will depend on the results of the carrier investigation, the circumstances of the shipment, and applicable law.
9. Packages Marked Delivered
When tracking shows that a package was delivered but you cannot locate it:
- Verify the shipping address.
- Check entrances, mailrooms, parcel lockers, and other safe locations.
- Ask household members, building staff, or neighbours.
- Contact the shipping carrier.
- Contact us if the package remains missing.
We will provide reasonable assistance with a carrier inquiry but cannot guarantee reimbursement for packages confirmed as correctly delivered.
10. Split Shipments
Orders containing multiple items may be shipped separately. You may receive more than one package and more than one tracking number.
You will not be charged additional shipping solely because we divide an order into multiple shipments.
11. Delivery Delays
Lumin Styles is not responsible for delays caused by events outside our reasonable control, including:
- Customs inspections
- Carrier disruptions
- Severe weather
- Natural disasters
- Labour disputes
- Transportation interruptions
- Public-health emergencies
- Government action
- Incorrect addresses
- High-volume sales periods
We will make reasonable efforts to assist when a significant delay occurs.
12. Contact Us
For shipping assistance, contact:
Email: musabakada@gmail.com
Telephone: +1 (302) 364-5837
Lumin Styles
Owned and operated by Saba Corp Limited
Shop 5, Ka Wing Building
4–6 Hoi Wan Street, PMB #302
Quarry Bay, Hong Kong