REFUND AND RETURN POLICY

Effective Date: July 2, 2026
Last Updated: July 2, 2026

Thank you for shopping with Lumin Styles. This Refund and Return Policy applies to purchases made through our website.

1. Thirty-Day Return Window

You may request a return within 30 days after the date your order is delivered.

To qualify for a return, the item must be:

• Unworn and unused
• Unwashed
• Free from stains, odors, damage, or alterations
• Returned with its original tags attached
• Returned in its original packaging where reasonably possible
• Accompanied by proof of purchase

Items that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by law.

2. Starting a Return

Before returning an item, contact us at musabakada@gmail.com and include:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Photographs, if the item arrived damaged, defective, or incorrect

We will provide return instructions and the applicable return address. Items returned without first contacting us may not be accepted.

3. Return Shipping Costs

Unless an item arrived damaged, defective, or materially different from what was ordered, the customer is responsible for return-shipping costs.

Original shipping charges, express-delivery charges, customs fees, duties, taxes, and return-shipping costs are generally non-refundable unless required by applicable law or the return resulted from our error.

We recommend using a tracked shipping service. We are not responsible for return packages lost or damaged before reaching the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect.

Include clear photographs of the item, packaging, and shipping label. After reviewing the issue, we may provide a replacement, store credit, partial refund, or full refund, as appropriate.

Do not discard the item or packaging until your claim has been reviewed.

5. Non-Returnable Items

The following items are not eligible for return unless they arrived defective, damaged, incorrect, or applicable law requires otherwise:

• Items marked “final sale”
• Gift cards
• Personalized or custom-made products
• Items showing signs of wear, washing, alteration, or misuse
• Items returned without their original tags
• Underwear or intimate apparel that has been worn or tried on
• Swimwear with a removed or damaged hygiene seal
• Items returned after the 30-day return period

Promotional and clearance items may be marked final sale on the applicable product page.

6. Refund Inspection and Approval

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times after issuance depend on your bank, card issuer, or payment provider.

We are not responsible for delays caused by financial institutions or payment providers.

7. Exchanges

We do not guarantee that a replacement size, colour, or style will remain available.

The fastest way to obtain another item is generally to return the original item and place a new order after your return is approved. Customer support may offer a direct exchange where available.

8. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order.

We cannot guarantee changes or cancellations after an order has been submitted. Once processing or shipment has begun, the order may need to be handled as a return after delivery.

9. Refused and Unclaimed Packages

If a package is refused, unclaimed, returned because of an incorrect address, or returned after failed delivery attempts, any refund may be reduced by the original shipping costs, return-shipping costs, duties, fees, or other charges incurred by Lumin Styles.

10. Consumer Rights

Nothing in this policy excludes or limits any right or remedy that cannot legally be excluded under the consumer-protection laws applicable to you.

11. Contact Us

For return or refund assistance, contact:

Email: musabakada@gmail.com
Telephone: +1 (302) 364-5837

Lumin Styles
Owned and operated by Saba Corp Limited
Shop 5, Ka Wing Building
4–6 Hoi Wan Street, PMB #302
Quarry Bay, Hong Kong